Returns & Exchanges
At Solong Tattoo Supplies, we stand by the quality of our professional equipment and offer a 30-day return policy for unused, sealed items in their original packaging. We are dedicated to ensuring every artist is satisfied with their tools while maintaining the highest hygiene and safety standards.
Initiate Your Request
Contact our support team via email with your order number and clear photos of the items you wish to return to receive a Return Merchandise Authorization (RMA).
Secure Packaging
Carefully pack the unused products in their original manufacturer packaging to prevent damage during transit, ensuring all seals remain intact.
Ship the Items
Affix the provided return label or ship the package through a tracked carrier to our warehouse, keeping the tracking number for your records.
Inspection and Refund
Once our technicians verify the condition of the equipment, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing